Shipping Policies - Superior Tool Company

Superior Tool Company products come with a Lifetime Guarantee. The Lifetime Guarantee applies to defects in materials and workmanship in your Superior Tool-branded products. To determine what is covered on your product(s), see the product packaging or call us at 216-398-8600 or 800-533-3244.

The Lifetime Guarantee does not cover normal wear and tear on consumables such as cutting wheels, blades, etc.

Shipping Methods

Superior Tool Company charges a flat shipping fee of $2.95 on any order up to & including $25.00. Any order totaling more than $25.00 is shipped free to the buyer.

You will receive an email confirming shipment. If you do not receive on email, please contact us at 216-398-8600 or 800-533-3244.

Shipping Restrictions

Superior Tool Company will ship online purchases to anywhere within the Continental 48 United States. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected. Superior Tool Company does not ship online purchases to:

If your shipping address is outside the Continental 48 United States, please call Superior Tool Company at 216-398-8600 to purchase these or other of our products. We will take your order and calculate your shipping costs at that time.

Please also check the product detail pages for any item-specific shipping restrictions.

Returns and Refunds

Superior Tool Company values our relationship with you and offers a return policy for products that you purchase directly from Superior Tool Company. Under this policy, you may return to Superior Tool Company, within seven (7) days, products that you purchased online and directly from Superior Tool for a refund of the purchase price paid, less shipping and handling fees.

Do you require buyers to cancel or return items within a specific time period?

You can return your online order within seven (7) days of your original purchase.

You can cancel your order for any item sold online by Superior Tool Company, provided that the order has not yet been shipped. Contact us by phone at 216-398-8600 or 800-533-3244 to cancel those orders not yet shipped.

Please contact Superior Tool Company by phone at 216-398-8600 or 800-533-3244 if you have questions regarding these policies.

Do you require buyers to return items in their original shipping containers and/or packaging?

You may return products to Superior Tool Company in any shipper-approved packaging that will safeguard the products so that they are returned in their original condition.

Exchanges

Superior Tool Company sells quality products and stands behind each one with a Lifetime Guarantee. Our Lifetime Guarantee covers faulty items. If you received a faulty item and need to exchange it for the same item, call Superior Tool Company at 216-398-8600 or 800-533-3244. We will give you instructions to exchange your item. Please note that it takes us 3 to 5 business days to process exchanges.

Refunds

Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you do not receive your refund within four weeks from the day you sent us your return, please e-mail us for further assistance.

Your refund will go to your credit card on which the item(s) were originally purchased after your return is processed (3-5 business days).

Your full original purchase price will be refunded. Any shipping costs (if originally charged) will not be refunded.

Cancellation

If the item you want to cancel has already been shipped, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund.