Superior Tool Terms & Conditions
Welcome to Superior Tool. These Terms & Conditions (“Terms”) govern your use of this website and the purchase of products through this website. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use this website.
1. Company Information
This website is operated by Superior Tool, a brand of C.H. Hanson.
Superior Tool
2000 N. Aurora Rd.
Naperville, IL 60563 USA
Phone: 800-827-3398 or 630-848-2000
Support and inquiries: Contact Superior Tool
2. Website Use
You agree to use this website only for lawful purposes and in accordance with these Terms. You may not:
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Attempt to disrupt or interfere with website functionality or security
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Access restricted areas without authorization
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Use bots, scraping tools, or automated systems without written permission
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Copy, reproduce, or exploit website content without authorization
Superior Tool reserves the right to restrict or terminate access at any time.
3. Product Information & Availability
Superior Tool strives to ensure product information is accurate, including descriptions, specifications, pricing, and availability. However, errors may occur.
We reserve the right to:
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Correct inaccuracies or omissions
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Modify product specifications or pricing without notice
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Limit quantities available for purchase
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Discontinue products at any time
Product images are for reference only and may differ from actual items.
4. Orders & Acceptance
All orders placed through this website are subject to acceptance by Superior Tool.
We reserve the right to:
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Refuse or cancel any order
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Limit order quantities
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Require additional verification before processing
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Cancel orders affected by pricing, inventory, or typographical errors
If payment has already been processed for a canceled order, a refund will be issued.
5. Pricing & Payment
All prices are listed in U.S. dollars unless otherwise noted. Taxes, freight charges, and additional fees may apply.
Superior Tool reserves the right to change pricing at any time without notice.
6. Shipping & Delivery
Shipping and delivery terms are governed by the official Shipping & Delivery Policy:
Key terms include:
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Freight is shipped F.O.B. factory (Naperville, Illinois)
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Title and risk transfer to the consignee upon delivery to carrier
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Shipment and delivery dates are estimates only
Customers are responsible for inspecting shipments upon receipt and noting damage or shortages on carrier documentation
Claims for loss or damage must be submitted within required carrier timeframes
7. Returns
Returns are governed by the official Return Policy:
Key terms include:
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Returns require prior approval and an RGA number
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Returns must be initiated within 30 days of invoice
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All returns must be shipped freight prepaid
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Returns are subject to inspection and a 20% restocking fee
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Unauthorized returns may be refused
8. Warranty
Warranty coverage is governed by the official Warranty Policy:
Superior Tool products are warranted against defects in materials and workmanship under terms defined by C.H. Hanson. Coverage varies by product category and applies only to original purchasers from authorized channels.
Warranty coverage does not apply to:
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Normal wear and tear
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Misuse, abuse, or neglect
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Improper installation or maintenance
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Unauthorized modifications
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Use outside intended application
Warranty remedies are limited to repair or replacement at the manufacturer’s discretion.
9. Account Registration
Certain features may require account registration via the customer portal:
You are responsible for:
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Maintaining account confidentiality
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All activity occurring under your account
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Promptly reporting unauthorized use
Superior Tool may suspend or terminate accounts suspected of fraud or misuse.
10. Intellectual Property
All content on this website, including but not limited to:
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Logos and trademarks
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Product names and descriptions
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Graphics and images
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Technical documentation
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Website design and functionality
is the property of Superior Tool, C.H. Hanson, or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without prior written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Superior Tool shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
Website use or inability to use the website
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Product use or misuse
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Shipping delays
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Business interruption
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Loss of profits or data
Total liability for any claim related to products purchased shall not exceed the purchase price of the product.
12. Disclaimer
This website and all content are provided “as is” and “as available” without warranties of any kind, except as expressly stated in applicable warranty documentation.
Superior Tool disclaims all implied warranties, including merchantability and fitness for a particular purpose to the fullest extent permitted by law.
13. Third-Party Links
This website may contain links to third-party websites for convenience. Superior Tool is not responsible for the content, policies, or practices of third-party sites.
14. Privacy
Use of this website is governed by the Superior Tool Privacy Policy.
15. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles.
Any disputes shall be resolved in state or federal courts located in Illinois.
16. Changes to Terms
Superior Tool reserves the right to modify or update these Terms at any time without notice. Continued use of the website constitutes acceptance of changes.
17. Contact Information
Questions regarding these Terms & Conditions may be directed to:
Superior Tool
2000 N. Aurora Rd.
Naperville, IL 60563 USA
Phone: 800-827-3398
Phone: 630-848-2000